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Case studies

Engagements with honest numbers.

A note on these studies: The below are composite engagement archetypes: real architectures, realistic outcomes, intentionally generalized industries and metrics. We publish named case studies once we have client sign-off. Want references on specific patterns? Ask on the intro call.

B2B SaaS · Customer Operations

Cutting tier-1 ticket volume 71% at a Series-B SaaS

Replaced first-touch human triage with an agent that resolves billing, account, and integration questions, escalating only what genuinely needs a human.

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71%
tickets auto-resolved
62s
median first response
$340K
annual cost recovered
4.6/5
post-resolution CSAT

Healthcare · SMB

24/7 voice receptionist for a 3-clinic dental network

Voice agent answers every call, triages emergencies, and books appointments directly into the practice management system. Recovers after-hours volume that was previously lost to voicemail.

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100%
calls answered (vs 62% before)
+38
monthly bookings recovered
2 wks
to production

FinTech · Engineering

Internal knowledge agent across Notion, Slack, and Drive at a fintech

RAG agent that answers employee questions across the company knowledge stack with permission-aware retrieval and citations on every claim.

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8 hrs/wk
saved per engineer (median)
1,200+
weekly queries by week 4
92%
thumbs-up rating on answers

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