Healthcare · SMB
Composite engagement24/7 voice receptionist for a 3-clinic dental network
Voice agent answers every call, triages emergencies, and books appointments directly into the practice management system. Recovers after-hours volume that was previously lost to voicemail.
Client type
Multi-location dental practice
Size
3 clinics, ~25 staff
Region
United States
The problem
After 5pm and weekends, calls hit voicemail and many never converted. Front desk also had no time during peak hours to handle simple booking calls.
Approach
- 01
Trained the agent on the practice's services, hours, insurance acceptance list, and emergency protocols
- 02
Wired into the practice management system for live appointment availability and booking
- 03
SMS confirmation flow + emergency hand-off to on-call dentist
- 04
Tuned voice via ElevenLabs to a soft, warm tone consistent with the brand
Outcomes
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