AI Voice Receptionist

Overview

A voice agent that answers your phones, handles common questions, books appointments into the right calendar, and routes emergencies to a human. Especially powerful for service businesses, clinics, and SMBs that miss calls outside hours.

Architecture

Code shape

1export const receptionist = voiceAgent({
2  voice: "warm-female-en-US",
3  telephony: { provider: "twilio", e164: practice.phone },
4  tools: [
5    tool("appt.book", bookAppt),
6    tool("insurance.check", checkInsurance),
7    tool("transfer", transferToHuman),
8  ],
9  handoff: { offerOnPhrase: ["speak to a person"] },
10});

Illustrative. Actual implementation varies per integration. Code ships in your GitHub org.

Who it's for

• →Service businesses (HVAC, plumbing, roofing, dental, med spa)
• →Single-location clinics and practices
• →Any team where missed calls = lost revenue

Outcomes

• ✓Zero missed calls, including nights and weekends
• ✓30–60% reduction in front-desk call volume
• ✓Booked appointments captured directly into your scheduling tool

Capabilities

• ·Natural-sounding voice (ElevenLabs or OpenAI Realtime)
• ·Real-time CRM/calendar lookups during the call
• ·SMS confirmations after booking
• ·Hand-off to a human when the agent isn't sure
• ·Full call transcripts and recordings for review

Stack

• ▸OpenAI Realtime API or Vapi or Retell
• ▸Twilio for telephony
• ▸Calendar integration: Google, Outlook, Vagaro, Mindbody, HouseCall Pro
• ▸PostgreSQL for call/booking logs

FAQ